Privacy Policy

1. Introduction

This Privacy Policy explains how Wait, less ("we", "our", "us"), a product of Teletyped LLC, collects, uses, and protects information when you use our Service.

2. Information We Collect

• Wait-list data. Anonymous timestamps, queue lengths, and related metrics.
• Usage data. Log files, device information, browser type, and interaction events.
• Optional contact data. If you create an account or join a wait-list that requires updates, you may provide your email address or phone number so the business can notify you. We do not require this information to browse the platform.

3. How We Use Information

• Operate and maintain the Service;
• Provide guests and businesses with real-time and predicted wait-time information;
• Conduct analytics, improve accuracy, and develop new features;
• Train machine-learning models to predict wait times;
• Communicate with you when you request support;
• Comply with legal obligations.

4. Analytics & Machine Learning

We may aggregate and anonymize wait-list data across all businesses to train and evaluate algorithms that forecast future wait times. These datasets do not contain personally identifiable information ("PII").

5. Cookies & Similar Technologies

We use functional and analytic cookies to remember preferences and understand how visitors interact with the Service. You can instruct your browser to refuse cookies, but some features may not work as intended.

6. Sharing & Disclosure

We do not sell your personal data. We may share information:

• With service providers who process data on our behalf and under confidentiality agreements;
• With participating businesses to manage their own wait-lists (only for guests who voluntarily join their queues);
• When required by law or to protect the rights, property, or safety of Wait, less, our users, or others;
• In connection with a merger, acquisition, or sale of assets, with appropriate safeguards.

7. Data Retention

We retain aggregated, non-personal data indefinitely for statistical analysis. Account-related information is kept for as long as you maintain an account or as necessary to comply with legal obligations.

8. Security

We employ appropriate technical and organizational measures to protect information. However, no internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

9. International Transfers

Your information may be processed and stored in countries other than your own. We ensure appropriate safeguards when we transfer data internationally.

10. Your Choices & Rights

• You may request access to or deletion of personal data we hold about you;
• You may object to or restrict certain processing activities;
• You may update or correct your account information at any time.

Email us at [email protected] to exercise these rights.

11. Children's Privacy

Wait, less is not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Continued use of the Service after changes means you accept the revised Policy.

13. Contact

If you have questions about this Privacy Policy, contact us at [email protected].